Ship

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Ship

Meet customers where they are by offering and fulfilling a flexible range of delivery options.

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Say goodbye to cart abandonment, say hello to customer loyalty

Customer-centric delivery management

Give customers more delivery flexibility with our pre-built order management system integrations, expansive carrier networks, and an ecosystem of delivery service providers. Expand your carrier network to introduce and manage new delivery options like curbside pick-up, scheduled, next-day or same-day delivery with ease. Optimize multi-carrier enabled deliveries for peak efficiency and on-time delivery performance based on the shipment choices your customers make at checkout.

Achieve predictable end-to-end customer satisfaction

Put customers at the heart of your delivery operations with Ship. Orchestrate deliveries with a predictable delivery model regardless of the delivery method your customers select at checkout. Get full visibility into next-day order volumes and achieve efficient carrier capacity planning.

Offer extensive delivery choices such as next-day, curbside, scheduled, and time-window-based deliveries – put yourself ahead of your competitors with an extensive range of delivery options at the time of checkout.

Diversify your outsourced fleet by quickly onboarding new carriers with ease and allocate order volume based on constraints such as performance, cost, and serviceability.

Simplify multi-carrier deliveries by automating carrier selection. Achieve optimum carrier utilization by factoring in constraints like delivery speed, NPS, cost, serviceability, and more.

Increase order processing speed by leveraging pre-built integrations with order management systems and the ability to print shipping labels quickly for faster order processing.

Visualize critical KPIs on dashboards and act on them using the same platform instead of juggling across different platforms for operations and analysis.

Visualize shipment trends, monitor and manage delivery and return rates, monitor capacity utilization.

Baseline on-time delivery performance, attempts per order and customer satisfaction.

Identify at-risk shipments and deep dive into the root cause to reduce them.

 

Identify orders that remain unknowingly incomplete for too long and reduce order aging.

Visualize planned vs. actual orders dispatched and take steps to reduce the gap.

 

Improve productivity of your fleet by monitoring real-time performance.

How Ship will transform your day

As a transportation planner, you are responsible for managing your entire delivery network, including owned fleets and outsourced carriers. You are charged with understanding performance and proactively managing delivery rates across multiple billing zones.

Challenges
  • I need to quickly launch new services
  • I need to reduce my delivery costs.
  • I need to optimize my network capacity
Benefits
  • Expand your carrier network to introduce new offerings
  • Reduce costs with dynamic allocation
  • Pull resources from your expanded delivery network during busy periods

As a floor supervisor, you are responsible for managing and coordinating all activities within the warehouse or fulfillment center. You are charged with reducing penalties for non-compliant deliveries by reducing the chance of items being sorted incorrectly, or shipped to the wrong location ultimately causing delays.

 

Challenges
  • I need to plan ahead for disruptions and failed delivery attempts
  • I need to route orders effectively
  • I need to see trends to intelligently deliver more efficiently
 
Benefits
  • Deliver more at the same cost with the same resources
  • Effectively plan routes based on shipment trends, on-time delivery rates and delivery attempts
  • Reduce failed and late deliveries
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As a C-suite executive, you are responsible for profitably growing your delivery business. You are expected to analyze data and use it to give the organization a strategic direction.

 

Challenges
  • I need one view of how my business operates
  • I need alerts on how my business is performing
  • I need the ability to make strategic decisions based on trend performance
 
Benefits
  • Provide real-time view of current KPIs
  • Ability to make data-driven decision-making
  • Make strategic decisions based on operational challenges
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